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Privacy Policy

Effective Date: June 24, 2025

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Double Down Fitness Retreats (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Information We Collect

We may collect personal information from you when you interact with our website, communicate with us, or participate in our retreats. This information may include:

  • Your name, date of birth, and contact details (email, phone, address)

  • Emergency contact details

  • Health or medical information relevant to your participation

  • Payment and billing information

  • Travel and accommodation preferences

  • Any other information you provide voluntarily

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2. How We Collect Information

We may collect your personal information in the following ways:

  • Through our website forms or registration process

  • Via email, phone, or social media communication

  • When you make a booking or payment

  • From third-party tools integrated with our website (e.g., Stripe)

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3. Use of Your Information

We collect and use your personal information for the purpose of:

  • Managing bookings and retreat logistics

  • Ensuring participant safety and support

  • Communicating updates and administrative information

  • Responding to your enquiries

  • Processing payments and refunds

  • Sending marketing content (only with your consent)

  • Complying with legal or regulatory requirements

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4. Payment Processing with Stripe

We use Stripe to securely process all online payments. When making a purchase, your payment details are handled directly by Stripe, and we do not store your credit card information. Stripe’s privacy policy can be found at https://stripe.com/privacy. By using our website, you consent to Stripe’s handling of your payment data in accordance with their policies.

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5. Storage and Security of Information

We store your personal data securely using password-protected systems and encrypted platforms. We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure. Only authorised personnel have access to your personal data.

We retain personal data only for as long as necessary to deliver our services or meet legal obligations.

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6. Disclosure to Third Parties

We do not sell or rent your personal information. We may disclose your information to third parties for the purposes described above, including:

  • Our retreat facilitators and staff

  • Travel and accommodation providers

  • Our IT and website support service providers

  • Payment processors such as Stripe

  • Legal or regulatory bodies as required by law

All third parties are required to handle your data securely and in accordance with privacy standards.

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7. Overseas Disclosure

Some personal information may be disclosed to third parties or service providers outside Australia (e.g., accommodation partners or facilitators in Bali, Indonesia). We take reasonable steps to ensure your data remains protected under Australian privacy laws.

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8. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and analyse website traffic. This may include data collected by third-party services such as Google Analytics.

You can choose to disable cookies in your browser settings, though some functionality may be limited.

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9. Accessing and Updating Your Information

You may request access to the personal information we hold about you or ask us to correct any inaccurate or incomplete data.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the law.

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10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or legal obligations. The latest version will always be available on our website.

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11. Contact Us

If you have questions, concerns, or wish to lodge a privacy-related complaint, please contact us:

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Double Down Fitness Retreats
📧 info@ddfretreats.com
📞 + 61 432 095 292
🌐 www.ddfretreats.com
📍 Western Australia

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